FAQs

HOW LONG DOES MY ORDER TAKE TO PROCESS?

Orders are usually processed within 3 business days.

HOW LONG WIILL MY ITEM TAKE TO ARRIVE?

Times below are from the date the item is shipped:

USA: 3 - 14 days
UK: 3 - 14 days
Australia: 3 - 14 days
New Zealand: 3 - 14 days
Canada: 3 - 14 days
Western Europe: 3 weeks

HOW CAN I TRACK MY ITEM?

When you receive your shipping confirmation email you can reach out to us on hello@soothedyou.com for an update on your tracking.

WHAT IS YOUR RETURN/REFUND POLICY?

We want to ensure that every customer has the best experience with SoothedYou and handle every return claim with urgency to ensure you are completely satisfied with your purchase. Should you not be happy with your order please email us at hello@soothedyou.com and we will get back to you within 24 hours, Please include in the subject line : ‘RETURN - your order number’

WHAT ARE THE PAYMENT METHODS AVAILABLE?

We offer payments for all major credit cards via our industry leading secure payment gateways, which means we never privately store, view or distribute your payment details in ANY circumstance.

 

WILL I RECEIVE ANY ORDER CONFIRMATION AFTER PLACING AN ORDER?

Every order receives a confirmation by email. If you don’t receive it please check your SPAM folder, wait 24-48hours and then contact us at hello@soothedyou.com and we’ll be more than happy to help you out.

WHERE CAN I APPLY A COUPON CODE?

Once you’ve hit the ‘Checkout’ button on our site, it’s to the right hand side on desktop. For mobile, click ‘order summary’ on the checkout page.

 

If you have any queries regarding products, shipping, returns or anything else please don't hesitate to email us at hello@soothedyou.com and we will get back to you within 24 hours.